Quality Assurance (QA) and Operational Excellence Manager

Salary: £30,000 – £35,000 depending on qualifications and experience

Closing date for applications: Wednesday 12 January 2022

We have an exciting new opportunity within the company for an individual to join our PMO in the role of QA and Operational Excellence Manager. 

AlphaPlus is an education service business specialising in standards, assessment and certification. We help our clients design, develop, deploy and evaluate qualifications and their underpinning assessments. Our work spans the public and private sectors, schools, colleges, vocational and professional learning. Around half our work is overseas.  We have a core team of 39 staff primarily based in our Manchester head office, and in addition draw upon a team of approximately 400 associates.

The QA and Operational Excellence Manager will be leading on, monitoring and supporting continuous improvement activities for the company’s systems, policies and procedures.  Based in the PMO you will work collaboratively with project teams across all functions to gain an understanding of the company’s systems, policies, processes, procedures and governance and documenting them using agreed process software.  You will identify best practice and set standards, aligning policies with designated external quality frameworks, conducting internal audits and drive and be responsible for external audits.

The right candidate will be able to inspire and motivate teams to adopt process management tools and techniques, and as such will require a collaborative manner to help ensure the understanding of the aims and objectives of quality assurance activities to enable positive interaction.

The postholder will have an operational and line-management report to the Head of PMO, with functional reporting to the board and all team leaders. 

Whilst experience of audit work, and work in the education services sector are useful attributes, we are first and foremost seeking someone with a real passion for quality assurance and operational excellence, working alongside and in collaboration with colleagues, so excellent communication, team and negotiation skills will be key.  Full training and support for the role will be given to the successful candidate as required.

The role is full-time, Monday to Friday, and is Manchester-based.  Successful candidates who live far from Manchester may be offered a relocation package in accordance with HMRC rules.  The company is currently operating a Covid hybrid working policy (two days a week minimum in the office, and three days working at home).  As the pandemic hopefully recedes, it is likely that we will have more time in the office, but substantial flexibility and hybrid working will remain our policy and approach.

Benefits include enhanced terms and conditions, a contributory pension scheme and a generous bonus scheme, currently averaging 10% per annum.

For an informal discussion about the vacancy please contact Nick Karamanis, Head of PMO, .

To apply:

The job description and person specification are located here and the application form here

To apply, please send the completed application form together with a CV and covering statement setting out how you meet the criteria for this role, to by Wednesday 12 January 2022.  The CV and covering statement comprise important elements of the selection process. Incomplete applications will be returned to the applicant for completion.

AlphaPlus is committed to providing equal opportunities to all and has an inclusive approach to recruitment, selection and employment. 

Demographic details requested as part of our monitoring process are not used in our selection process. You are invited to download and complete the equal opportunities monitoring form located here and return it encrypted to or by post, marked Confidential, to Tom Hooley, AlphaPlus, Albert Mill, 10 Hulme Hall Road, Castlefield, Manchester M15 4JY.

By submitting an application to AlphaPlus you indicate that you agree to the terms of our recruitment privacy notice and the AlphaPlus privacy policy published on our website.