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Terms & Conditions

Payment Terms

We accept payment by Visa, Mastercard.

N.B Orders are subject to availability. Merchandise items not in stock can only be ordered as part of an order totaling £90 or more.

Delivery

Most machine orders are dispatched within 24 hours of order.

Merchandise orders are dispatched within 3-14 days subject to availability

(We only dispatch and deliver Monday-Friday).   Most merchandise orders will be subject to a standard delivery charge of £15.  However, orders over 25Kgs and outsized items will be subject to an extra charge.

Most orders are shipped by a national courier network and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery. Sorry, but for security reasons it is NOT possible for you to collect from the courier depot, the goods must be delivered to you. Delivery is by COURIER DELIVERY LENGTH (UK-Mainland Only) but please allow up 7 working days for delivery. Our couriers will attempt 2 deliveries - after this, the item(s) will be returned to our warehouse and you will be credited for the cost of the goods but NOT the shipping charges.

Goods

We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable. All prices quoted (unless otherwise stated) include VAT at the current rate of 17.5% All goods remain the property of Alpha Plus (Scotland) Ltd until paid for in full. Prices and manufacturers specifications subject to change without notice.

Warranty/Guarantee

All goods are supplied with One Years Manufacturers Warranty.

In the event of any problems simply contact us by phone on 01506 401401 or email us at marketing@alphascot.co.uk.

Returns

In the event of any failure of any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item.
Otherwise simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return at no cost.

If you are unable to send it to us we can collect for an extra charge.  Please call us on 01506 401401 for further information. 

If we have collected any item which proves not be be faulty, then the customer shall be liable to pay for the uplift and delivery charge.

If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a 'journey' fee (charged to us by our courier), or ask that the item be returned by the customer directly.

ALL returns must be authorised by email or phone by Alpha Plus (Scotland) Ltd before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.

Please ensure that the returned items are boxed and well padded for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for. For 

Consumer Protection

In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in 'as new' condition. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the ammended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee (usually £14) if the customer cannot return the goods themselves.

These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.

Site security

All payment transactions on our site are performed using a secure server with 128 bit SSL encryption. Transactions are made on our behalf by Protx and The Royal Bank of Scotland.